Help and support

Repeat Loyalty is a points and rewards program for Shopify stores. Customers earn points on paid orders and spend them as money off in the cart.

Talk to a person

Human support on every plan.

Tell us your store’s myshopify.com address so we can find your program quickly.

Set up in about three minutes

  1. Open Repeat Loyalty from your Shopify admin. Setup starts on its own the first time.
  2. Choose how customers earn: a percentage of each order back as points. 5% is recommended; the example uses your store’s real average order.
  3. Check your first reward: by default $5 off for 500 points, used from the cart.
  4. Turn on the Repeat app embed in your theme editor (Online Store › Themes › Customize › App embeds), then save. This adds the launcher, the redemption row in the cart and cart drawer, and points on product pages.
  5. Test, then launch. The program starts in test mode: only customers tagged repeat-test earn points or see the launcher. Place a test order as one of them, then press Launch program when you’re ready.

Questions merchants ask

How do customers earn points?

On every paid online store and point of sale order, from the subtotal after discounts. Shipping counts only if you switch it on, and tax never counts. You can also reward creating an account, signing up to your newsletter and a fifth order. Draft, marketplace and imported orders don’t earn.

How do customers spend them?

Signed-in customers pick how many points to use with a slider in the cart or cart drawer, in steps of 100 points, up to half of the cart by default. The discount is applied by Shopify Functions from their balance; no discount codes are ever created.

Does it work with my theme?

Repeat uses a theme app embed and app blocks, so it works with Online Store 2.0 themes and never edits your theme’s files. The cart row also works in cart drawers built like Shopify’s own themes.

What does it cost?

Free covers 250 orders a month. Growth is $29 a month for 1,000 orders a month and adds VIP tiers, with a 14-day free trial. Going over your plan’s orders never stops customers from earning or redeeming; we’ll tell you and suggest the right plan. Plans are billed by Shopify.

What are VIP tiers?

On Growth, customers move up tiers (Member, Silver and Gold by default) as they spend, and earn more points per order in higher tiers. Each tier can add a customer tag you can use in Shopify.

Can I connect Klaviyo?

Yes. Under Settings › Integrations, add a private key and Repeat sends points events and keeps each customer’s balance, its value and tier on their Klaviyo profile.

Can I pause the program?

Yes, from Settings › General. While paused, customers don’t earn and the launcher is hidden; balances, tiers and history are kept.

What happens to my data if I uninstall?

Shopify tells us 48 hours after you uninstall, and we then delete everything we hold for your store. See the privacy policy.